Operations Manager wanted for Guardian Plumbing - Temecula, California

Guardian Plumbing

WHO WE ARE

Guardian Plumbing is a family owned and operated business that offers plumbing services to both residential and commercial properties. We’ve been in this industry for quite some time, and you’ve probably seen our trucks all over town. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. Join our team and you’ll find a fulfilling career, room to grow, and opportunities to excel. 

WHY WE NEED YOU

Our Plumbing Department is growing by the minute and we are seeking to hire an Operations Manager who will oversee the day to day functions of both our office and field employees. We are looking for someone that will help maximize our day and meet our Sales goals, help problem solve and manage individuals.

The Big Task

The Operations manager is responsible for maximizing profit and efficiency in an ethical manner.

Provide Leadership to successfully manage, motivate and guide Service Operations.

Achieve Profit Goals.

Recruit and hire employees to ensure sufficient staffing to match the business demand and seasonal spikes.

Develop and maintain on-boarding plans for new employees.

Ensure our Service System/process is understood and executed flawlessly by all field technicians.

Manage vehicles.

Run Monday morning meetings and host training.

Manage equipment. Determine Inventory and tool requirements.

Coordinate with the CSR Manager to ensure daily call counts are met.

Manage and Train dispatchers to ensure calls are optimized and processes followed.

Create and maintain work schedules

Adhere to the company's plan for resolving customer complaints quickly and favorably.

Overseeing the daily dispatching and inefficiencies of the service technicians and department.

Directly report to the owner and must have a strong attention to detail in relaying daily sales figures and P/L statements.

KEY SUB TASKS

Recruit, hire, train and improve the field technicians.

Work with the dispatch department to make sure the right technician goes to the right job.

Bring more energy than you take, because you will set the tone every day for the entire department.

Inspire technicians to hit their goals.

Train, develop and hold your team accountable to exceptional performance standards.

Focus on customer service, and handle customer complaints in a timely manner.

Train and educate Field Technicians when communicating with customers in choosing service and finance options.

Manage employee schedules

Manage fleet vehicle maintenance

Keep track of tool inventory and schedule maintenance

SKILLS AND EXPERIENCE

Business experience

Understands Financials

Responsible for the bottom-line

College degree

Experience running an Operation

3 or more year’s management of a mulita million dollar company

Prior experience as a technician would be preferred.

Possess the ability to inspire both personal and professional growth in our team members.

Provide outstanding customer satisfaction.

Drive team performance to achieve all business goals and objectives.

Be detail oriented and a highly organized.

Must have the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.

Be proficient using a computer and Microsoft Office applications (Excel, Word).

 

What We Offer

Excellent Wage and Bonus

Opportunity for Advancement

Industry and Leadership Training

Nice Equipment and Software to allow you to do your job right!

A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships Guardian Plumbing.

If you want to be part of something bigger than just a job – make Guardian Plumbing a career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, then please contact us today or submit your resume to help@guardianplumbers.com