Dispatcher - Muskegon, Michigan

Lascko Plumbing & Mechanical

The Big Task

Who We Are

Lascko Services keeps on growing because we only hire the best, and our customers love us for it. We ve been at this a long time here in Muskegon, MI. You ve probably seen our trucks and our ads. What you don t know is what it s like to be a part of a team like this. How much you feel appreciated when you don t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You!

Because we offer top of the line products and services, we need top of the line dispatchers who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task

You will evaluate customer calls and match the right technician for every job.

Primary Responsibilities

  • Learn the business learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
  • Record and report the service calls.
  • Participate in training so that you grow and develop as a professional.
  • Update customers throughout the day on the technician's progress.
  • Strive to maximize call prioritization and get the right technician to the right job.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience.

What We Offer

  • Medical Insurance -- we pay 100% for you and your family's insurance premiums for health, dental & vision.
  • New technology, including phone & access to integrated software.
  • State of the art tools, parts, and supplies provided.
  • 401(k) Retirement Plan with company match.
  • A family. This is last on the list because it s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You ll come to love our company outings, and you ll build life-long friendships at Lascko Services.

If you want to be part of something bigger than just a job – make this career move and find exactly what you re looking for. You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Lascko Services by visiting our website.