Customer Service Representative / Service Coordinator - West Haven, Connecticut

Air Specialties A/C & Heating, Inc.

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

WHO WE ARE

 We only hire the best, and our customers love us for it. We’ve been at this a long time here in West Haven. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People stay with us because they find a fulfilling career, room to grow, and opportunities to excel. 

WHY WE NEED YOU

Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

KEY SUB TASKS

•    You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
•    Participate in training so that you grow and develop as a professional.
•    Maintain and update our customer database with complete and accurate information.
•    Maintain communication with service technicians and manager.

SKILLS AND EXPERIENCE

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer

•    Our top performers are among the highest paid in West Haven. 
•    Medical Insurance -- we pay 50% of you and your family's insurance premiums for health, dental, vision, life insurance.
•    A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll build life-long friendships at Air Specialties.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Air Specialties by visiting airspecialtiesac.com. When you're ready, click on Careers at airspecialtiesac.com fill out application and apply for position.