Customer Service Representative - Portage, Indiana

Dan Wood Company, Inc.

The Big Task

Dan Wood Company is a premier residential/light commercial service company. We provide service to Kalamazoo, Battle Creek and surrounding areas. We are a one stop shop for Plumbing, Boilers, HVAC, Electrical, Water Conditioning and Water Wells. We have a great team who work well together and take pride in a job well done. We are customer oriented and provide continual training, education and certifications to our employees. We are in need of a Customer Service Representative for our call center.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We ve been at this a long time here in the Kalamazoo area. You ve probably seen our trucks and our ads. What you don t know is what it s like to be a part of a team like this. How much you feel appreciated when you don t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You

Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Customer Service Representative

The Role

We re looking for exceptional customer service representatives to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls.
  • Conduct outbound calling to keep our technicians booked and for capturing customer satisfaction.
  • Adhere to the company s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Requirements

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.
  • Sales experience is a plus!

BENEFITS WE OFFER:

Office staff - Insurance, vacation time, paid holidays, personal time off, 401k available, disability insurance available, overtime, and training.

Tradesmen - Top wages, insurance, vacation time off, paid holidays, paid uniforms, company phone, service vehicle, 401k available, disability available, overtime, and training

TO JOIN OUR TEAM - APPLY TODAY!