CSR - Arlington Heights, Illinois

ABC Plumbing, Heating, Cooling & Electric

When looking to find your perfect job, you can Consider It Done with ABC Plumbing, Sewer, Heating, Cooling & Electric!

WHO WE ARE

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Arlington Heights. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. 

WHY WE NEED YOU

Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task

In this Customer Service role, you are the first interaction customers have with ABC.  As such, you will promote customer satisfaction by converting incoming customer calls into booked service appointments.

KEY SUB TASKS

•    You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
•    Participate in training so that you grow and develop as a professional.
•    Maintain and update our customer database with complete and accurate information.
•    Maintain communication with dispatch and your manager.

SKILLS AND EXPERIENCE

We are looking for people that can thrive in an environment that is fast-paced in nature, but maintain attention to detail in the process.  Someone who is positive, energetic and highly organized is a must because multi-tasking, prioritizing and time management are key elements of the position.  Prior customer service experience is fantastic, but not required, however a high school diploma or equivalent is, as is the ability of all applicants to pass a drug-screen and background check.

What We Offer

•    Medical Insurance and dental
•    A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at [company name].

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about ABC by visiting 4abc.com. When you're ready, please follow the directions athttps://www.4abc.com/careers here to apply for this position.

Equal Opportunity Employer